Refund policy

30-day returns. If you change your mind, you can return your jacket within 30 days of delivery for a full refund of the item price. This is longer than the 14-day cancellation period you're entitled to under the Consumer Contracts Regulations.

How to return

1. Email support@warmfront.shop with your order number and reason for return.
2. We'll reply with the returns address and instructions.
3. Send the item back unworn, unwashed and with tags attached, using a tracked service.

Return postage

For change-of-mind returns, return postage is paid by you. If your item is faulty or we sent the wrong item, we'll cover the cost.

Size exchanges

Wrong size? Email us and we'll send the correct size. You pay return postage for the original; we cover delivery of the replacement.

Faulty items

If your jacket is faulty, contact us and we'll offer a repair, replacement or refund in line with your rights under the Consumer Rights Act 2015. Your statutory rights are not affected.

Refunds

Once we've received and checked your return, we'll refund you to your original payment method within 14 days.

Power banks

A power bank is not included with the jacket. Failure to heat because of an incompatible or flat power bank isn't a product fault, but email us and we'll help troubleshoot.